Our seal ensures the total satisfaction of our clients, guaranteeing them the best service and attention.
Your personal data is stored on a secure server (https with SSL certificate) and all transactions and payments are encrypted to ensure complete privacy..
LOPD compliance
Our data file is registered under the protection of the Spanish Data Protection Agency fulfilling all the requirements to treat and keep your personal data as secure as possible.
LSSI compliance
This online store operates under the name of RK Motonet, what is propertyRK Motonet SL, with CIF B85173359, in Calle Oviedo, 17 - 45950 Casarrubios del Monte .
Secure Payment
Gateway of Secure Payment TPV of Banco Sabadell / Multisafepay
Secure card payment
By selecting these payment methods you will be redirected to the servers and payment gateways of our Banco de Sabadell or Multisafepay entity, who directly process your payment with and inform us of the acceptance or denial of it.
Your payment information is not stored or processed, in any case, on our servers. Therefore, these purchase processes with debit or credit cards become a 100% secure payment method for you.
Payment methods - Paypal Cards
Through this form of payment your order goes directly to the PayPal secure server that processes the payment and notifies us of the acceptance thereof.
Online shopping. The acquisition of goods and services through rkmotonet.com and the mechanisms foreseen for this, from the execution of the order by the user / client, to the supply of the goods and services to the buyer, scrupulously complies with Spanish regulations, to which it is subject, in relation to the general conditions of the contract of purchase and sale foreseen in the Spanish civil code, and the specific regulations for the protection of consumers and users, as well as the regulation of distance sales. The following are the main conditions of purchase and sale:
1.The order will not be understood as made until the payment is received by the client through any of the means provided on the website..
2.From the completion of the order to the reception of the same in the domicile of the client stipulates an average period of 48 hours in the peninsula and from 3 to 6 days rest of the provinces and Portugal in the case of used spare parts and between 4 and 10 days for the original spare parts.
Although, the courier service is contracted with a third company, not being responsible RK Motonet SL for any problem that may arise in the shipment once the order has been placed. facilities. Neither will be assumed responsibilities in the breach of the maximum delivery deadline, which are not exclusively and directly attributable to rkmotonet.com, Such as breakages of stocks of suppliers, insufficient stocks, force majeure, ...
3. The information offered on the website is for guidance only, so rkmotonet.com Does not assume any responsibility for non-essential changes in the products advertised therein.
4. Our shipments will be made with free transport from an amount equal to or greater than € 150 in the peninsular destinations. For other destinations consult conditions and terms here
- During the ordering and shipping process, we will keep in touch with the customer through email. Once the order has been placed, the client will receive an e-mail with the data reflected and the confirmation of the same. If this is not received, you must ensure that it is not hosted in your "Junk Mail" tray. If once checked it still does not receive it, the client should contact RK Motonet SL as soon as possible through the telephone (+34) 91 813 20 57 or by sending an email to this e-mail address: bmwmotos@rkmotonet.com to solve the problem.
- The client will provide RK Motonet SL & Nbsp; at least one valid telephone number to transfer any incident that may arise with your shipment.
- The customer must verify that the details of the order confirmation email (address, telephone number, delivery time, recipient, etc.) are correct. If you detect any error in such data, you must notify it immediately to correct them.
- Once the order is in the delivery phase, the customer can not make any change, nor can proceed to cancel it.
- If the product the customer wants is out of stock, RK Motonet &Nbsp; is committed to having the possibility to change it to one with similar characteristics. You can also wait for us to receive it in our warehouse, in which case we will contact you to confirm if you want us to dispatch that new order.
- If the shipment is delayed due to internal reasons of our transport agency, we will process the complaint so that the company contacts the customer and resolves the incident as quickly as possible..
- If delivery times are not met, please contact us as soon as possible via the phone number: (+34) 91 813 20 57 or by sending an e-mail -mail to bmwmotos@rkmotonet.com to solve the problem.
- If any of our products do not work properly or present any type of damage other than those indicated on our website, it may be exchanged for another or the money will be refunded within 15 days after receipt. Please keep the invoice and the original packaging until you check that the product works.
- RK Motonet SL will not accept returns if the product does not present any defect or tare other than those specified in our website for spare parts used for obvious reasons as set out in paragraph 3 of article 45 of the Law of Retail Trade of distance selling.
- The customer must review the characteristics of the products before placing any order. If you have any problem with your order, please contact us by e-mail: bmwmotos@rkmotonet.com
- The shipping costs for return or exchange will be borne by the customer, as long as the reason for the return is not due to negligence of RK Motonet SL In case of negligence on our part, we will contact the customer and our transport company will pick up the product. The carrier will check that the returned merchandise is in perfect condition, unused and in its original packaging.
RK Motonet will send all packages from Spain using, according to destination, the services of Nacex, DHL and / or Post. Delivery in some countries is done by means of combined transport, including local mail.
Our shipments will be made with free transport from an amount equal to or greater than € 120 (VAT included) in mainland destinations.