Kostenloser Transport für Bestellungen über 150 €

FAQ

FAQ

All

Our seal ensures the total satisfaction of our clients, guaranteeing them the best service and attention.

Your personal data is stored on a secure server (https with SSL certificate) and all transactions and payments are encrypted to ensure complete privacy.

LOPD compliance

Our data file is registered under the protection of the Spanish Data Protection Agency, fulfilling all the requirements to treat and keep your personal data as safe as possible.

LSSI compliance

This online store operates under the name ofRK Motonet SL with CIF B85173359, in Calle Oviedo, 17 - 45950 Casarrubios del Monte .

Secure payment

Gateway of Secure Payment TPV of Banco Santander / Multisafepay

Secure card payment

By selecting these payment methods you will be redirected to the servers and payment gateways of our bank Banco de Santander or Multisafepay, who directly process your payment with and notify us of the acceptance or denial of it.

Your payment information is not stored or processed, in any case, on our servers. Therefore, these purchase processes with debit or credit cards become a 100% secure payment method for you.

Payment methods - Paypal Cards

Paypal

Through this form of payment your order goes directly to the PayPal secure server that processes the payment and notifies us of the acceptance thereof.

Online shopping.The acquisition of goods and services through rkmotonet.comand the mechanisms foreseen for this, from the execution of the order by the user / client, to the supply of the goods and services to the buyer, scrupulously complies with Spanish regulations, to which it is subject, in relation to the general conditions of the contract of purchase and sale foreseen in the Spanish civil code, and the specific regulations for the protection of consumers and users, as well as the regulation of distance sales. The following are the main conditions of purchase and sale:

1. The order will not be understood as made until the payment is received by the client through any of the means provided on the website..

2. From the completion of the order to the reception of the same in the domicile of the client stipulates an average period of 48 hours in the peninsula and from 3 to 6 days rest of the provinces and Portugal in the case of used spare parts and between 4 and 10 days for the original spare parts.
Although, the courier service is contracted with a third company, not taking responsibilityRK Motonet SL of any problem that may arise in the shipment once the order has been placed from your facilities. Neither will be assumed responsibilities in the breach of the maximum delivery deadline, which are not exclusively and directly attributable to rkmotonet.com, Such as breakages of stocks of suppliers, insufficient stocks, force majeure, ...

3. Our shipments will be made with free transport from an amount equal to or greater than € 150 in the peninsular destinations. For other destinations consult conditions and terms here

- During the ordering and shipping process, we will keep in touch with the customer via email. Once the order has been placed, the client will receive an email with the data reflected and the confirmation of the same. If this is not received, you must ensure that it is not hosted in your "Junk Mail" tray. If once checked it still does not receive it, the client should contact RK Motonet SL as soon as possible by phone (+34) 91 813 20 57  or by email: bmwmotos@rkmotonet.com in order to solve the problem.

- The client will provide RK Motonet SL at least one valid telephone number to transfer any incident that may arise with your shipment.

- The customer must verify that the details of the order confirmation email (address, telephone number, delivery time, recipient, etc ...) are correct. If you detect any error in such data, you must notify it immediately to correct them.

- Once the order is in the delivery phase, the customer can not make any changes, nor can proceed to cancel it.

- If the product the customer wants is out of stock, RK Motonet &Nbsp; is committed to having the possibility to change it to one with similar characteristics. You can also wait for us to receive it in our warehouse, in which case we will contact you to confirm if you want us to dispatch that new order.

- If the shipment is delayed due to internal reasons of our transport agency, we will process the complaint so that the company contacts the customer and resolves the incident as quickly as possible.

- If the delivery times are not met, contact us as soon as possible through the phone number: (+34) 91 813 20 57 or by mail to bmwmotos@rkmotonet.com in order to solve the problem.

 

- If any of our products do not work properly or present any type of damage other than those indicated on our website, it may be exchanged for another or the money will be refunded within 15 days after receipt. Please keep the invoice and the original packaging until you check that the product works.

- RK Motonet SL will not accept returns if the product does not present any defect or tare other than those specified in our website for spare parts used for obvious reasons as set out in paragraph 3 of Article 45 of the Law of Retail Trade for distance selling.

- The customer must review the characteristics of the products before placing any order. If you have any problem with your order, please contact us by email: bmwmotos@rkmotonet.com

- The shipping costs for return or exchange will be borne by the customer, as long as the reason for the return is not due to negligence of RK Motonet SLIn case of negligence on our part, we will contact the customer and our transport company will pick up the product. The carrier will check that the returned merchandise is in perfect condition, unused and in its original packaging.

RK Motonetwill send all packages from Spain using, according to destination, the services of Nacex, DHL and / or Post. Delivery in some countries is carried out by means of combined transport, including local mail.

Our shipments will be made with free transport from an amount equal to or greater than € 150 in the peninsular destinations.

See prices and delivery times

Once the order has been placed by you, "RK Motonet"confirm the payment thereof, and proceed to the shipment.

All our shipments will be made through the transport company NACEX, thus ensuring the proper functioning of deliveries. The maximum term is 3 business days for mainland Spain / Balearic Islands / Portugal / Andorra and 4 working days for Canary Islands / Ceuta / Melilla / Azores / Madeira. Other destinations check here

The purchase process is very simple, locate the desired product and click on the "buy" option of the article or articles that interest you.

Everything you buy will accumulate in your shopping cart, and when you want to finish buying click on "place order", this will give way to a small form where we will collect exclusively the precise data for the shipment. Once completed, you will receive an email with the order confirmation, and soon the order will be delivered to your address.

Once the order has been placed by you, "RK Motonet" Will confirm the payment thereof, and proceed with the shipment.

All our used items are guaranteed for a period of six months, counting from the invoice date, with the exception of articles with taras, which will be duly identified, and electrical and electronic components.

New original factory products have the guarantee provided by BMW. In the same way, all the so-called motorcycle-specific consumables BMW That RK Motonet Markets on its website, carry the guarantee of their corresponding manufacturer.

We are a company created in 2007, although we have been around for a long time, closely related to the BMW motorcycle. Our activity focuses on the sale of used and new spare parts for motorcycles of this brand, from the period between 1978 and 2006, through the Internet.

Company registered in the Mercantile Registry of Madrid in volume 24679, Folio 102, Section 8, page number M-444098, 1st Inscription, with CIF B85173359. Tax domicile in Calle Oviedo, 17 - 45950 Casarrubios del Monte And warehouse address in Calle Oviedo, 17 - 45950 Casarrubios del Monte .

RK Motonet SL is an independent brand company "BMW", without any kind of official relationship with it

RK Motonet he will be responsible for the correct functioning of his articles, not being responsible in any case for possible wear or external appearance, as it is a used spare part.

In the case of items with tares, RK Motonet will always provide a brief explanation of the defect and its photograph.

The characteristics of the products and their prices will appear on the screen and will be those corresponding to them except error or omission.

The items will be available for sale until stocks last. The prices indicated on the screen are designated in Euros, and include VAT, being valid and valid at the time of acceptance of the order by RK Motonetexcept typing error or omission thereof.

The offers are duly marked and identified as such. Their period of validity is effective as long as they appear on the website.

The acceptance of an order implies the acceptance of our general conditions.

The order confirmation sent by RK Motonet Is not valid as an invoice. This invoice will accompany the shipment of the product and will always be available for electronic download from your customer area.

For the purchase of products on the website of RK Motonet You have a wide range of payment options, which can be used at any time.

Wire transfer
Holder: RK Motonet SL
Bank entity: Banco Sabadell
Account nº: ES11 0081 5337 9900 0118 3629

Credit card (VISA / Mastercard)
With this payment system, after confirming the order, an encrypted connection will be offered directly to the bank so that you can enter your card data always under a totally secure environment verified by VISA.

Multisafepay
The most used payment platform in Europe will allow you to safely complete a wide range of options through your credit card

Cash on delivery
The order will be paid to the courier, in cash at the time of delivery of the order, charging an additional 3% in concept of reimbursement commission by the transport company, with a minimum of 3€ for amounts less than 100€.

Devoluciones garantizadas de recambios en RK Motonet

The customer will have a period of six months, from the date of purchase, for the return of the defective item and its exchange for another equal or another item of the same value, provided that the customer previously send us the defective item.

Returns will not be accepted after 15 days from the date of purchase.

RK Motonet will not be responsible for the transport costs of those items that the customer has ordered by mistake.

The transportation expenses derived from the return of a defective item, will be borne by RK Motonet, provided that the return is made with the company Nacex

Purchases

Our seal ensures the total satisfaction of our clients, guaranteeing them the best service and attention.

Your personal data is stored on a secure server (https with SSL certificate) and all transactions and payments are encrypted to ensure complete privacy.

LOPD compliance

Our data file is registered under the protection of the Spanish Data Protection Agency, fulfilling all the requirements to treat and keep your personal data as safe as possible.

LSSI compliance

This online store operates under the name of RK Motonet SL with CIF B85173359, in Calle Oviedo, 17 - 45950 Casarrubios del Monte .

Secure payment

Gateway of Secure Payment TPV of Banco Santander / Multisafepay

Secure card payment

By selecting these payment methods you will be redirected to the servers and payment gateways of our bank Banco de Santander or Multisafepay, who directly process your payment with and notify us of the acceptance or denial of it.

Your payment information is not stored or processed, in any case, on our servers. Therefore, these purchase processes with debit or credit cards become a 100% secure payment method for you.

Payment methods - Paypal Cards

Paypal

Through this form of payment your order goes directly to the PayPal secure server that processes the payment and notifies us of the acceptance thereof.

The purchase process is very simple, locate the desired product and click on the "buy" option of the article or articles that interest you.

Everything you buy will accumulate in your shopping cart, and when you want to finish buying click on "place order", this will give way to a small form where we will collect exclusively the precise data for the shipment. Once completed, you will receive an email with the order confirmation, and soon the order will be delivered to your address.

Once the order has been placed by you, "RK Motonet" cconfirm the payment of the same, and proceed to the shipment.

All our used items are guaranteed for a period of six months, counting from the invoice date, with the exception of articles with taras, which will be duly identified, and electrical and electronic components.

New original factory products have the guarantee provided by BMW. In the same way, all the so-called motorcycle-specific consumables BMW That RK Motonet Markets on its website, carry the guarantee of its corresponding manufacturer.

The acceptance of an order implies the acceptance of our general conditions.

The order confirmation sent byRK Motonet does not have validity as an invoice. This invoice will accompany the shipment of the product and will always be available for electronic download from your customer area.

For the purchase of products on the website of RK Motonet you have a wide range of payment options, being able to use the one that is more convenient at any time.

Wire transfer
Headline: RK Motonet SL
Banking entity: Banco Popular
Account nº: ESXX XXXX XXXX XX XXXXXXXX

Credit Card (VISA / Mastercard)
With this payment system, after confirming the order, an encrypted connection will be offered directly to the bank so that you can enter your card data always under a totally secure environment verified by VISA.

Multisafepay
The most used payment platform in Europe will allow you to safely complete a wide range of options through your credit card.

Cash on delivery
The order will be paid to the courier, in cash at the time of delivery of the order, charging an additional 3% in concept of reimbursement commission by the transport company, with a minimum of 3 € for amounts less than 100 €.

Devoluciones garantizadas de recambios en RK Motonet

The customer will have a period of six months, from the date of purchase, for the return of the defective item and its exchange for another equal or another item of the same value, provided that the customer previously send us the defective item.

Returns will not be accepted after 15 days from the date of purchase.

RK Motonet will not be responsible for the transport costs of those items that the customer has requested for error.

The transportation expenses derived from the return of a defective item, will be borne by RK Motonet, provided that the return is made with the company Nacex

Deliveries

Online shopping. The acquisition of goods and services through rkmotonet.com and the mechanisms foreseen for this, from the execution of the order by the user / client, to the supply of the goods and services to the buyer, scrupulously complies with Spanish regulations, to which it is subject, in relation to the general conditions of the contract of purchase and sale foreseen in the Spanish civil code, and the specific regulations for the protection of consumers and users, as well as the regulation of distance sales. The following are the main conditions of purchase and sale:

1. The order will not be understood as made until the payment is received by the client through any of the means provided on the website..

2. From the completion of the order to the reception of the same in the domicile of the client stipulates an average period of 48 hours in the peninsula and from 3 to 6 days rest of the provinces and Portugal in the case of used spare parts and between 4 and 10 days for the original spare parts.
Although, the courier service is contracted with a third company, not being responsible RK Motonet SL for any problem that may arise in the shipment once the order has been placed. facilities. Neither will be assumed responsibilities in the breach of the maximum delivery deadline, which are not exclusively and directly attributable to rkmotonet.com, Such as breakages of stocks of suppliers, insufficient stocks, force majeure, ...

3. Our shipments will be made with free transport from an amount equal to or greater than € 150 in the peninsular destinations. For other destinations consult conditions and terms here

- During the ordering and shipping process, we will keep in touch with the customer through email. Once the order has been placed, the client will receive an email with the data reflected and the confirmation of the same. If this is not received, you must ensure that it is not hosted in your "Junk Mail" tray. If once checked it still does not receive it, the client should contact RK Motonet SL   as soon as possible over the phone (+34) 91 813 20 57  or sending an email to this email address: bmwmotos@rkmotonet.com to solve the problem.

- The client will provide RK Motonet SL At least one valid telephone number to transfer any incident that may arise with your shipment.o.

- The customer must verify that the details of the order confirmation email (address, telephone number, delivery time, recipient, etc.) are correct. If you detect any error in such data, you must notify it immediately to correct them.

- Once the order is in the delivery phase, the customer can not make any change, nor can proceed to cancel it.

- If the product you want the customer is out of stock, RK Motonet it is committed to having the possibility of changing it for one with similar characteristics. You can also wait for us to receive it in our warehouse, in which case we will contact you to confirm if you want us to dispatch that new order.

- If the shipment is delayed due to internal reasons of our transport agency, we will process the complaint so that the company contacts the customer and resolves the incident as quickly as possible..

- If the delivery times are not met, contact us as soon as possible through the phone number: (+34) 91 813 20 57 or by sending an email to bmwmotos@rkmotonet.com to solve the problem.

 

RK Motonet will send all packages from Spain using, according to destination, the services of Nacex, DHL and / or Post. Delivery in some countries is done by means of combined transport, including local mail.

Our shipments will be made with free transport from an amount equal to or greater than € 150 in the peninsular destinations.

See prices and delivery times

Once the order has been placed by you, "RK Motonet" confirm the payment thereof, and proceed to the shipment.

All our shipments will be made through the transport company NACEX, thus ensuring the proper functioning of deliveries. The maximum term is 3 business days for mainland Spain / Balearic Islands / Portugal / Andorra and 4 working days for Canary Islands / Ceuta / Melilla / Azores / Madeira. Other destinations here

Conditions

- During the ordering and shipping process, we will keep in touch with the customer through email. Once the order has been placed, the client will receive an email with the data reflected and the confirmation of the same. If this is not received, you must ensure that it is not hosted in your "Junk Mail" tray. If once checked it still does not receive it, the client should contact RK Motonet SL as soon as possible through the telephone (+34) 91 813 20 57  or sending an email to this email address: bmwmotos@rkmotonet.com to solve the problem.

- The client will provide RK Motonet SL At least one valid telephone number to transfer any incident that may arise with your shipment.

- The customer must verify that the details of the order confirmation email (address, telephone number, delivery time, recipient, etc.) are correct. If you detect any error in such data, you must notify it immediately to correct them.

- Once the order is in the delivery phase, the customer can not make any change, nor can proceed to cancel it.

- If the product you want the customer is out of stock, RK Motonet it is committed to having the possibility of changing it for one with similar characteristics. You can also wait for us to receive it in our warehouse, in which case we will contact you to confirm if you want us to dispatch that new order.

- If the shipment is delayed due to internal reasons of our transport agency, we will process the complaint so that the company contacts the customer and resolves the incident as quickly as possible..

- If the delivery times are not met, contact us as soon as possible through the phone number: (+34) 91 813 20 57 or by sending an email to bmwmotos@rkmotonet.com to solve the problem.

 

- If any of our products do not work properly or present any type of damage other than those indicated on our website, it may be exchanged for another or the money will be refunded within 15 days after receipt. Please keep the invoice and the original packaging until you check that the product works.

- RK Motonet SL will not accept returns if the product does not present any defect or tare other than those specified in our website for spare parts used for obvious reasons as set out in paragraph 3 of article 45 of the Law of Retail Trade of distance selling.

- The customer must review the characteristics of the products before placing any order. If you have any problem with your order, please contact us by email: bmwmotos@rkmotonet.com

- The shipping costs for return or exchange will be borne by the customer, as long as the reason for the return is not due to negligence of RK Motonet SL In case of negligence on our part, we will contact the customer and our transport company will pick up the product. The carrier will check that the returned merchandise is in perfect condition, unused and in its original packaging.

RK Motonet he will be responsible for the correct operation of his articles, not being responsible in any case for possible wear or external appearance, as it is a used spare part.

In the case of items with tares, RK Motonet will always provide a brief explanation of the defect and its photograph.